Change Management

Navigating Organisational Change with a Human-Centred Approach

At Joy Coaching & Consulting, we believe that change, when managed effectively and with a human-centric approach, is a powerful catalyst for growth and lasting organisational success. Supporting, enabling, and facilitating this transformation is at the heart of what we do.

Our extensive experience spans large-scale organisational change programmes impacting thousands of employees – from complex integrations and mergers (including M&A, divestment, and TUPE transfers) to guiding leaders and teams through significant cultural shifts.

We partner with businesses across the Energy, Professional Services, and Public sectors in a hybrid and remote model, operating from Poole, Dorset, and collaborating with clients across the UK and further afield, to drive human-centric change, build resilient cultures, and ensure successful transitions.

We bring an extensive and adaptable change toolbox, utilising methodologies like Appreciative Inquiry and Human-Centred Design, to guide your people through every step of the change journey. Our expertise ensures that even the most challenging times foster increased employee engagement, build trust across diverse cultural backgrounds, and deliver sustainable results.

Let us partner with you to navigate organisational change effectively, turning disruption into opportunity and achieving your strategic objectives with a focus on your people.

Successful Changes Delivered

Here are examples of the measurable impact we've made in complex change environments:

Reduced Attrition During Scaling:

Successfully reduced attrition from 56% to 38% while scaling headcount from 260 to 480 FTE, contributing to the company's recognition in the 2024 Sunday Times Best Place to Work list.

Zero Resignations in Major Relocation:

Client Success Rate

Designed and led a human-centred change strategy for the relocation of 800 colleagues, achieving zero resignations and no grievances by championing inclusion and engagement

10+

100% Positive Exit Feedback During Divestment:

Achieved 100% voluntary redundancy uptake, zero grievances, and 100% positive exit feedback during a major divestment and wind-down, while maintaining high engagement incurring 0 liquidated damages.

Successful TUPE Transfer with Significant Savings:

Led the successful TUPE transfer of three entities into one organisation, achieving £1 million in savings while designing a new structure to meet future business and customer needs